HMRC's Charter (also known as the Taxpayers' Charter) was launched on Wednesday 11 November.

The Charter, which is included in the 2009 Finance Act, sets out how taxpayers can expect to be treated by HMRC, including being treated even-handedly and with respect, receiving clear explanations of rules and having mistakes put right quickly, as well as many of their rights, including the ability to appeal against a tax assessment.

John Whiting, CIOT Tax Policy Director, who spoke alongside the Financial Secretary to the Treasury, Rt. Hon. Stephen Timms MP, at the Charter's launch event, commented:

“The Charter is an important step forward in relations between taxpayers and the taxman and will help people in their dealings with HMRC. It is a key signpost and safeguard for taxpayers, particularly for those who do not have an adviser.

Chairman of the Low Incomes Tax Reform Group (LITRG), John Andrews, said:  

“The people who need the most protection against less than perfect service from HMRC are those who cannot afford to employ a tax adviser. I am pleased that the new Charter has strengthened their ability to recognise what they can expect to receive by way of fair treatment.”