- Last Updated: 09 August 2018
HMRC's charter sets out a taxpayer's rights and obligations when dealing with HMRC.
The key points are:
Your rights - what you can expect from HMRC: |
Your obligations - what HMRC expect from you: |
Respect you and treat you as honest |
Be honest and respect our staff |
Provide a helpful, efficient and effective service |
Work with us to get things right |
Be professional and act with integrity |
Find out what you need to do and keep us informed |
Protect your information and respect your privacy |
Keep accurate records and protect your information |
Accept that someone else can represent you |
Know what your representative does on your behalf |
Deal with complaints quickly and fairly |
Respond in good time |
Tackle those who bend or break the rules |
Take reasonable care to avoid mistakes |
The Taxpayer’s Charter was replaced with HMRC’s Customer Charter in 2009. January 2016 saw a number of subtle amendments and a balancing of the number of items on each side; the most significant of these was a downgrading of the obligation for HMRC to keep the costs of enquiries to a minimum from a right to a promise.
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