HMRC's charter sets out a taxpayer's rights and obligations when dealing with HMRC.

The key points are: 

Your rights - what you can expect from HMRC:

Your obligations - what HMRC expect from you:

Respect you and treat you as honest

Be honest and respect our staff

Provide a helpful, efficient and effective service

Work with us to get things right

Be professional and act with integrity

Find out what you need to do and keep us informed

Protect your information and respect your privacy

Keep accurate records and protect your information

Accept that someone else can represent you

Know what your representative does on your behalf

Deal with complaints quickly and fairly

Respond in good time

Tackle those who bend or break the rules

Take reasonable care to avoid mistakes


Full Charter (external)

The Taxpayer’s Charter was replaced with HMRC’s Customer Charter in 2009. January 2016 saw a number of subtle amendments and a balancing of the number of items on each side; the most significant of these was a downgrading of the obligation for HMRC to keep the costs of enquiries to a minimum from a right to a promise.


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